Delivery information
Shipping & delivery.
Clear, honest delivery information. We dispatch quickly and keep you updated every step of the way.
Free standard shipping on all New Zealand orders over $150. Express and international rates are calculated at checkout.
New Zealand delivery
| Service | Estimated delivery | Cost |
|---|---|---|
| Standard (NZ Post) | 2–5 working days | Free on orders over $150 · $7.50 under $150 |
| Express (CourierPost) | 1–2 working days | $12.00 |
| Rural delivery | Add 1–3 working days | Standard + $5.00 rural surcharge |
| Click & Collect (in-store) | Ready same day if ordered by 12pm | Free |
Australia delivery
| Service | Estimated delivery | Cost |
|---|---|---|
| Standard international | 5–10 working days | $18.00 AUD |
| Express international | 3–5 working days | $28.00 AUD |
International delivery
| Region | Estimated delivery | Cost |
|---|---|---|
| United States | 8–14 working days | Calculated at checkout |
| United Kingdom | 7–12 working days | Calculated at checkout |
| Europe | 8–14 working days | Calculated at checkout |
| Canada | 10–16 working days | Calculated at checkout |
| Other regions | Varies | Calculated at checkout |
Good to know
Dispatch
Orders dispatched within 1–2 business days
Orders placed before 12pm NZST on a business day are typically dispatched the same day. Orders placed after 12pm or on weekends and public holidays will be dispatched the following business day.
Tracking
You'll receive a tracking link by email
A dispatch confirmation with your tracking number and carrier link is sent automatically once your order leaves our warehouse. Use our order tracking page if you need to look it up later.
Customs
International orders may be subject to customs duties
Duties and taxes for international shipments are the responsibility of the recipient and are not included in the product or shipping price. We recommend checking your country's import duty thresholds before ordering.
Issues
Delayed, lost, or damaged parcels
If your parcel is significantly delayed, lost, or arrives damaged, please contact us at hello@mahershoes.com. We'll work with the carrier to resolve the issue as quickly as possible.